All items purchased through pineorchard.com comes with our 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, you may return the items for a full refund of the purchase price, with the following criteria:
- Items must be returned in original condition.
- Return of items must be within 30 days from the time they were purchased.
- Shipping and handling charges are not refundable.
Include the packing slip with the items you are returning, make sure the items are packaged securely, and ship the package to:
Pine Orchard, Inc.
2850 Hwy. 95 S.
P.O. Box 9184
Moscow ID 83843-1684 USA
If you do not have your packing slip, please write on a separate piece of paper the following:
- order number
- e-mail address
- name of the person who purchased the items
- reason for your return
If your order was damaged in shipment when you received it, please call us at 1.877.354.7433 or contact us by email before returning. Allow 2-3 weeks for your return to be processed. We will notify you by e-mail of your refund, once the returned items have been processed.