All items purchased through comes with our 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, you may return the items for a full refund of the purchase price, with the following criteria:

  • Items must be returned in original condition.
  • Return of items must be within 30 days from the time they were purchased.
  • Shipping and handling charges are not refundable.

Include the packing slip with the items you are returning, make sure the items are packaged securely, and ship the package to:

Customer Returns
Pine Orchard, Inc.
2850 Hwy. 95 S.
P.O. Box 9184
Moscow ID 83843-1684 USA

If you do not have your packing slip, please write on a separate piece of paper the following:

  • order number
  • e-mail address
  • name of the person who purchased the items
  • reason for your return

If your order was damaged in shipment when you received it, please see our contact page, call us or contact us by email before returning. Allow 2-3 weeks for your return to be processed. We will notify you by e-mail of your refund, once the returned items have been processed.

[Home]  [Environmental]  [Publishing]  [Software]  [Shopping]  [Company Info

All contents copyright 1997-2022 Pine Orchard, Inc.  All rights reserved.
Legal information found in Terms of Use, Privacy Policy.